Terms And Conditions
Terms & condition
We strongly recommend the following:
– Read these terms carefully before using www.castilloflowers.com
– Print a copy for future reference.
We reserve the right to change these terms and conditions at any time. Any of these changes will be deemed effective on the day they are posted on castilloflowers.com. So you should read the terms every time you use castilloflowers.com. By entering castilloflowers.com, registering an account or using the services provided by castilloflowers, you agree to be bound by the terms. In the event that you do not agree to all or some of the conditions, you must stop using castilloflowers.com.
2. The account and user registered
2.1 If you register and create an account, you become a “registered user”. To become a registered user, you must be at least 18 years of age, and you must provide correct and accurate information (including name, date of birth, email address, credit / K-net card details and other details) as required during the account creation process. As dictated by the laws, you, as a parent or guardian of a minor between the age of 13 and 18, can allow him to use your account, on the basis that you remain accountable for any use of the service by this minor through your account. We have the right to conduct further checks to verify your age with the registered credit reference agency (or similar), and if we are unable to verify that you are over 18 years of age, we will cancel your request.
2.2 By registering and using www.castilloflowers.com, you guarantee that the information you have provided in the course of the registration process is correct and accurate and that you undertake to ensure that this information is updated in a manner that keeps it correct. You are responsible for maintaining the confidentiality of your account, and you agree to accept responsibility for all activities that occur under your account. If you have any concerns about your account, or if you become aware of any misuse of your account, you must inform us immediately (see Contact Us section for more information and full contact information).
3. order process
3.1. As a registered user, you can order and purchase products. If an amount has to be paid for a product that you have ordered, you must pay the full amount for that product as shown during the order process, including shipping costs and other fees that may be applied to this order.
3.2. “Confirmation” is a stage that determines the final details of your request. After this, we will send you an email confirming the transaction detailing the products you ordered. Please note that this email is not for order confirmation by castilloflowers.com.
3.3. After accepting your order, the contract between us and you will be completed after accepting the request by delivering what you ordered to you if you paid for the purchase of the products using your Credit card or upon delivery of the products to your address and provided that we receive the purchase price in full unless we notify you that your order has been rejected or unless you To cancel the request
4.1 Payment is made using a credit or debit card (“card”) at the time we receive your order for the related products, and after we verify your card details. We also accept cash or card payment upon receipt of products, in compliance with the terms set out in Section 5 below. The products are provided according to their availability. In the event that we are unable to supply the products, we will inform you as soon as possible. A full refund will be given to the product.
4.2. To make sure that the card is not used without your consent, if you want to use a Kent card for payment, we will direct you to the KNET card payment gateway, where you will be asked to enter the card details (such as the card number, expiration date, and password). If you choose MasterCard and Visa (MiGS) as the payment method, you will be directed to the website for payment procedures for MasterCard and Visa (MiGS), where you will be asked to enter the card details (such as the card number, expiration date, and the password) . We will verify the correctness of your name, address, and other personal information that you provided to us during the application process, by using the appropriate databases by other parties. By accepting these terms, you agree to perform such checks. The personal information you have provided to the registered credit reference agency (Kent or the Mastercard and Visa payment process website) may be disclosed, which may keep a record of that information. Please note that this is only done to confirm your identity and that your credit rating will not be affected. All information you have provided to us will be handled securely and in full compliance with applicable law.
4.3 Responsibility for verifying customers, credit card data, and other payment cards, verifying the correctness of the debit process from the card, and completing the transaction lies on the payment gateway used and / or the bank that issued this card. castilloflowers does not bear any responsibility for any losses or damages resulting from fraudulent transactions that occur due to cyber attacks or theft on the payment gateway or the bank that issued this card, or theft of the customer’s credit card data, personal identification number, password verification details, or any Other details that allow the purchase through the payment gateway by persons of malicious intent or persons who own the card illegally.
4.4. The price you pay for the products you ordered is the price displayed on www.castilloflowers.com at the time your order was received, with some exceptions. Although we make sure that all product prices are mentioned accurately, errors may occur. If we discover an error in the prices of the products you have ordered, we will inform you as soon as possible, and we will give you the option to reconfirm your order at the correct price or cancel this order. If we are unable to contact you, we will treat the request as canceled. If you cancel the order and you have already paid for the products, you will receive a full refund.
4.5. The risk of loss or damage and ownership of the products that you ordered on the www.castilloflowers.com website is transferred to you as soon as you receive the products at the address mentioned in your order, or on the date of the first delivery attempt by us, provided that we have received the full price of the products.
4.6 All the prices mentioned are in Kuwaiti Dinars (KD) and include taxes (if any) at the current applicable rates, but excludes delivery fees, unless explicitly stated otherwise.
5. Payment on delivery
According to what was mentioned in Section 4-1 above, we provide registered users with the ability to pay for the ordered products either in cash or by using the bank card upon delivery at the user’s address in case the user chooses this service while submitting the order. However, any payments on delivery are subject to the following:
5.1 Cash payment shall be made to the authorized delivery officer for collection immediately prior to delivery of the ordered products. Our delivery officer will have a mobile payment device if you want to pay using a bank card (Kent / Visa / MasterCard).
5.2 Upon receiving the full amount, Our delivery officer will deliver the order, invoice, and delivery document.
5.3 It is not permissible for the customer to pay by use gift vouchers or discount vouchers instead of cash or bank card payment if he chooses to pay on delivery. (The customer can use the discount vouchers, if applicable, on the site before completing the order).
5.4 To ensure timely delivery, the customer will be contacted at least half an hour before delivery.
5.5 The customer may not hold the ordered products. The products will not be delivered before the specified price is paid in full. Payment for the products ordered will be made upon delivery. The recipient must be the registered user who made the order to purchase the products or the person he represents, provided that proof of that person’s representation is provided to the registered user, and the buyer must present personal proof.
5.6 In the event that the customer is not present at the address specified for delivery, the official will wait for a certain period of ten minutes and have the required products. If the customer is not present during that period, Our delivery officer will have to leave, and then the customer will be contacted again during the day. In the event that no response is made, the order will be canceled, and the customer must submit a new order.
In the event that the Our delivery officer cannot contact the customer within 24 hours, the order will be canceled automatically.
5.9 The payment on delivery service is not available for all products, especially the products included in the pre-order category. This service is available for some products that can be identified during the purchase process.
6. Intellectual property
6.1 By using our website, you acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in all materials and/or content available on castilloflowers.com are the permanent property of us. You are permitted to use these materials and/or content only as authorized by us.
6.2. All product names, trade names, service names, logos, or pictorial marks distinguished in their form of writing, or otherwise from the surrounding text (for example, the use of distinctive characters), (collectively “Marks”) are trademarks owned by or licensed to castilloflowers Unless otherwise noted. All the marks on castilloflowers.com are protected according to the laws of the State of Kuwait and other countries. It is not permitted to use any of these marks without the prior written consent of castilloflowers, except in the case of specifying the products or services that castilloflowers originates from.
6.3 By using our site, you acknowledge and agree that all materials and content contained in. castilloflowers.com is available only for personal, non-commercial use, and you also acknowledge that you are downloading only for the purpose of using this website. You also acknowledge that any other use of the materials and content on castilloflowers.com is strictly prohibited and that you agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, exploit commercially or create derivative works from these materials and content.
6.4. The site may provide an opportunity for registered users to write their opinions, comments, questions, and suggestions, or other information (“User Content”) on castilloflowers.com. Therefore, by giving any of the above, you guarantee that any user content that you submit to castilloflowers.com is original to you (and does not infringe on the copyrights of others), and according to which you grant castilloflowers a permanent, irrevocable, non-exclusive, and free license. Intellectual property to use such content, without the need to resort to you, and you waive any ethical rights in such user content. You also agree that you will not post any content that is contrary to public morals, contains defamation or insults, violates copyrights, violates public morals, or is against the law.
6.5. castilloflowers has the right, but is not obligated, to monitor, amend or remove any activity or user content, and does not bear any responsibility, and does not bear any legal consequences for any user content that has been published by you, whether it is yours or content published by any third party.
7. Liability and compensation
7.1. castilloflowers does not guarantee that the website or any services or products available through it will remain uninterrupted or error-free. There may be delays, deletions, interruptions, and/or inaccuracies in the materials or services available through castilloflowers.com.
7.2. castilloflowers makes no guarantees about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on castilloflowers.com or the services available through it.
7.3. Although castilloflowers takes reasonable steps to prevent viruses and other electronic codes from entering castilloflowers.com, castilloflowers does not warrant or represent that the website, service, products, or materials that may be available through castilloflowers.com are free. These are destructive factors. castilloflowers is not responsible for any damages or harm attributable to these factors or arising directly or indirectly from these factors.
7.4. In no case shall castilloflowers be held responsible by you or any third party for any direct, indirect, special, or consequential losses, or damages of any kind (including, for example, loss of profits or business interruption, loss of programs or others. Of data on your information system), even if castilloflowers has been informed of, or should have known, the possibility of such damages arising out of or related to the following: (a) Your use or reliance on castilloflowers.com, any information or Links or content contained therein, or services otherwise listed or made available to you through castilloflowers.com (b) providing information, whether personal or otherwise, to the castilloflowers, (c) providing services by castilloflowers, or (d) acts or Negligence on the part of castilloflowers or castilloflowers agents, or employees.
7.5. , castilloflowers excludes all warranties and representations, express, implied or legal to the maximum extent permitted by law, regarding the website or services provided by castilloflowers, or in relation to currency, the accuracy or completeness of the information provided by castilloflowers, including The implied guarantees of the ability to trade and sell or suitability for a specific purpose and not to infringe on trademarks, patents or other intellectual property rights. The site includes, without limitation, the content, information and links contained in it, “as is” without any guarantees that it will be uninterrupted or error-free. And by entering the site, you acknowledge that your use is at your sole risk.
7.6. Despite anything inconsistent with this, the total liability that falls on castilloflowers (whether in tort or contractual liability or otherwise) for any of the losses or damages that may occur to you as a result of your use of the site, is limited to an amount equivalent to the amount paid or owed Payment by you for the product or products in the context of a single accident or a series of accidents attributable to the same cause.
7.7. We will take all reasonable precautions to keep your order details and payment safe, but unless we are negligent, we cannot be liable for any losses resulting from unauthorized access to the information you have provided. If you use castilloflowers.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. castilloflowers.com is not intended to sell products to children, but only to adults who can purchase by using a bank card or other permitted payment method. If you are under 21 years of age, you can use castilloflowers.com only with the permission and subscription of a parent or guardian.
7.8 castilloflowers Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel requests at its absolute discretion.
7.9. By using castilloflowers.com or the Service, you agree, as permitted by law, to indemnify castilloflowers, its directors, officers, employees, affiliates, agents, contractors, clients, and licensors and protect it from harm in connection with any claims arising out of your breach of these terms. Or your use of castilloflowers.com or the products or your breach of the law applicable in the place from which you enter www.castilloflowers.com, or any action taken by castilloflowers as part of its investigation into what is suspected to be a violation of this agreement or as a result of its conclusion or decision that a violation has occurred To this agreement.
8.1. The contract between you and castilloflowers is subject to the laws of the State of Kuwait, without considering what is related to the conflict of laws rules and any dispute between you and castilloflowers will be considered exclusively in the courts of Kuwait.
8.2. We have selected these products on the basis that they will only be used for personal use. If you plan to use them for commercial purposes, we recommend that you ensure that you have the appropriate insurance coverage. If you decide to use the Products in a business context, we exclude (to the maximum extent permitted by law) those warranties and conditions regarding fitness for a particular purpose. Our maximum liability for commercial purpose users is limited to the value of the exchanged product (except in the event of death or personal injury resulting from our negligence or in connection with fraud). For users for commercial purposes, we do not accept responsibility for the suitability of the products for commercial purposes, and we do not accept responsibility for losses in the use of the product, or any loss in excess of the cost of the products in the event of a claim due to a breach of the warranty clause or any other condition.
8.3. castilloflowers does not bear any responsibility for any delay or failure to deliver the products or otherwise to perform any obligation as specified in these terms if the reason is totally or partly due to force majeure and / or due to force majeure, whether directly or indirectly, Due to circumstances beyond its reasonable control. For the avoidance of any doubt, force majeure events mean and include, without limitation, war events, riots, civil war, rebellions, earthquakes, hurricanes, floods or other physical natural disasters and/or acts of nature.
8.4. Any links or references to other Internet sites (“hyperlinks-hyperlinks”) contained in castilloflowers.com by castilloflowers are solely for the convenience of castilloflowers.com users, and castilloflowers is not responsible for the content or operation of any of these Internet-linked websites. In no way should any hyperlinks to such sites on the Internet be considered as an endorsement by castilloflowers, advertisement or confirmation regarding the content, statements, accuracy, products, services, or content. Use of these hyperlinks is at your own risk and cost.
8.5. You may not assign, transfer or subcontract any of your rights or obligations under these terms or request products to any third party, except with castilloflowers written consent.
8.6. castilloflowers reserves the right to transfer, assign or sub-contract all or part of any of its rights or obligations under these Terms or any other related contract, to any third party.
8.7. If part of these conditions is deemed invalid or unenforceable by any competent authority in whole or in part, this does not affect the validity or enforceability of the other conditions.
8.8. These conditions do not create or grant any rights or benefits that are enforceable by any person who is not a party to them, with the exception of another person who succeeds or is authorized by him and is defined as mentioned under Article (10.5) or (10.6).
8.9. Any delay or failure by castilloflowers to exercise any powers, rights, or compensation under these terms does not constitute a waiver of it by castilloflowers, and any exercise of part of these rights and powers does not preclude the collection of other rights or compensation or the exercise of more of them. To be effective, any waiver must be in writing and signed by an authorized representative of castilloflowers.
8.10. These conditions, including documents or other sources referred to in these terms, transcend all previous confirmations, understandings, and agreements between you and castilloflowers related to the use of castilloflowers.com (including the use of services and/or order products) and determine the entire agreement and understanding between you and castilloflowers regarding the private use of castilloflowers.com.
8.11. When you visit castilloflowers.com or send emails to us, you are communicating with us electronically. Thus, you agree to receive communications from us electronically. We will contact you by e-mail or by posting advertisements on castilloflowers.com
You agree that all agreements, notices, statements, and other communications that we provide to you electronically satisfy any legal requirement that the means of communication be in writing.
9. Discount coupon
As part of our product promotional campaigns, we may issue discount coupons to registered users from time to time so that registered users are entitled to claim them according to the following conditions:
9.1 All the coupons that we distribute, if any, are claimed through the website only; Unless we mentioned otherwise.
9.2. Discount coupons are valid for use during the promotion periods during which they were issued.
9.3. Discount coupons are valid from the date they were issued until the expiration date indicated on them.
9.4. If discount coupons are used for online purchases, they must be used before exiting the site.
9.5 The same coupon may not be used twice, partially used, or used to maintain a balance in the customer’s account with us.
9.6. One discount coupon can be used for every purchase order or online purchase. More than one product can be purchased with one discount coupon.
9.7. Coupons are valid for use within the State of Kuwait only.
9.9. We reserve the right to exclude the use of discount coupons on specific offers on the website from time to time without the need for prior notice.
10.1. Discount on sales or online promotions only applies to those products illustrated by those offers on the Site, from time to time. The sale of these products is subject to the terms and conditions as described in these products on the website at the time of sale and is also subject to the conditions stated here. In the event of any noticeable difference between the terms and conditions of these products subject to the discount / promotional sales, and the terms in this agreement, castilloflowers reserves the right to explain and clarify any difference. Any decision taken by castilloflowers in this regard is final and binding.
It is possible that before publishing new products, we allow registered users to preorder these products according to the following conditions (pre-order):
11.1 The product you preorder is under the terms and conditions relating to the purchase from the website.
11.2. You can find out the day when the product you previously ordered will be officially available through our website or on the product page.
11.3 The delivery of pre-ordered products will start on an official day announced that the product is available, provided that the payment process has already been completed and successfully. And that after the product becomes available.
11.4. Payment for the requested product takes place in conjunction with the pre-order process.
11.5 Pre-ordered products cannot be returned or exchanged within fourteen (14) days from the date of purchase, subject to the conditions stipulated in Section 13 below.
11.6 Please note that discount offers running in the period prior to the release date of the product listed for pre-order will be non-discountable. Therefore, no online discount offers will be applied to any product listed for pre-order that does not coincide with the date of its issuance during the offer period.
13.Return & exchange
We are committed to selling quality products and we hope you enjoy them. Yet we also know that for one reason or another, there may be a time when you may need to exchange or return something that you have purchased.
Please make sure to check your product carefully upon delivery, before use, or before installation.
We also recommend that you keep the delivery receipt and a copy of your order, which you can access from your profile at castilloflowers.com, as proof of purchase in the event of any after-sales inquiries. The products that are purchased may be returned or exchanged within fourteen (14) days from the date of purchase, subject to the conditions stipulated in Section 13 below.
All sizes and measurements of the products are approximate, but we try to ensure that they are as accurate as possible. In some cases, the product specifications of the manufacturer may have changed or there may be a problem in the availability of some products, in this case, a replacement of the same quality or better can be provided at the same price. If you are not satisfied with an exchange or replacement, you can return these products according to the conditions herein in Section 13 or choose gift vouchers or exchange them for a product with the same value as the initial payment.
If you change your decision within fourteen (14) days from the date of purchasing the products, we may accept the return of these products or allow them to be replaced, subject to the following terms and conditions:
That all products that we sell are covered by the Easy Return Policy within fourteen (14) days if you wish to return a product that we delivered or are in the process of being delivered within a period of fourteen (14) days. Your order number is your receipt. Please note that the following fees are applicable:. We accept return or exchange of products purchased, provided they are in good condition, fit for sale, and display. If the purchased products – due to their nature, packaging, or packaging – cannot be returned as they were on the date of purchase or cannot be displayed again to the public, then we have the right to refuse to return or replace them unless they have a manufacturing defect that is not clear at the time of purchase. Unless you have been informed of and accepted the manufacturing defect.
If the products to be returned or exchanged have a defect, not in conformity with the specifications in force in Kuwait, or if the existing defect cannot be repaired without affecting the quality of these products. If the quality of these products will not be compromised, we have the right to refuse to exchange or return these products.
Products can be exchanged or returned if they are not original or counterfeit. It should be noted that we do not charge any additional fees for returning or exchanging products. We have the right not to accept the return or exchange of products if they are sold during special offers and/or sales. We have the right not to replace or return specific products such as watches, foodstuffs, underwear, and other products that come into contact with the skin except in the event of manufacturing defects or non-compliance with the specifications or standards stipulated, or if this sold product is different from the product you paid Its worth. In such cases, we may provide replacement products unless we agree otherwise with you.
Please note that the refund process will be done in the same payment method that you used during the purchase, or you have the option to accept gift coupons or replace the product with the same amount you originally paid when you contacted the Customer Service Center or fill out the contact form on the “Contact Us” page on the site. Refund in the case of purchases using Kent, Mastercard or Visa, it takes four to six weeks.
All Products purchased from castilloflowers will be covered with a one (1) year warranty. The extended warranty program if purchased by you, will be considered in addition to the first year full warranty gained from the supplier. Any failure or break down of Products: The Warranty does not cover repairs caused by misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center
We shall not be responsible for any of your/customer’s misuse or illegal use including resale or export to embargoed countries of any Products, their spare parts or technical documents. Notwithstanding the foregoing, you/ the customer specifically agree that Products purchased from the Website will not be used for activities related to designing, developing, producing or usage of nuclear weapons or weapons of mass destruction. You/customer agrees not to sell, lease, or otherwise transfer Product(s) to end-users engaged in these activities and shall be liable for any such activity. We assume no liability whatsoever nor provide any warranty support or service in respect of a Product that has been exported/ used in violation of this provision. We are not responsible for the loss of any personal data saved on the Product, during any check-up or repair
15.Home Delivery information
When you find the products you want to buy on castilloflowers.com, add them to your shopping cart. Then go to the easy and fast payment process (checkout process) and you will find that we provide delivery service to anywhere in Kuwait.
Delivery time depends on the accuracy of the delivery address details you provide. However, delays sometimes occur due to unforeseen circumstances. castilloflowers does not fall under any liability as a result of any delay or failure to deliver the products at the expected time of delivery. You will have the opportunity to review, change, update or add delivery address details every time you place an order (complete checkout). You can also specify a different delivery address and your order will be delivered to your workplace, or to a friend’s address.
castilloflowers.com guarantees. We are fully responsible for any identified manufacturing defects and/or any non-false complaints that you may have within a period of up to fourteen (14) days from the date of purchase.